Not taking sides here, as I don't know both sides of the story.
However, generally speaking, there is nothing more frustrating than recieving poor service from a manufacturer or retailer and having no power to be heard........until now!
I love the way the internet allows one voice to be heard by many.
I'm sure that ultimately this is a good thing all round as it encourages better quality manufacturing, better after sales service and backup and should weed out the good from the bad sellers and in the long run IMHO will help the economy to recover.....maybe
For a small company operating within a tiny, fledgling community who really listen to each other, this is a nightmare situation.
On the other hand, the reverse is so when good service is given ie 'Parajet service' topics.
It's not rocket science.
btw I don't own either a Bailey or a Parajet, so I am impartial and am speaking in general terms....observing from a distance....Southern Spain