fuzzybabybunny Posted January 3, 2019 Share Posted January 3, 2019 (edited) I bought a SkyMax Expedition with the EOS 100 Booster engine in 2017. I had to go overseas for over a year and only came back in 2018 to the brand new setup. I got it professionally assembled by a SkyMax dealer and started on my roadtrip around Australia. The dealer only does Skymax combos with the Vittorazi motors because they have been unimpressed by EOS. - After only 5 hours the plastic spindle that the pull start rope coils around cracked. The rope doesn't recoil back into the housing even though the internal spring is fine. - Contact EOS Engine via Facebook Messenger and he says he sent a replacement spindle on 12/14. - 12/16 - I ask for a tracking number. No response. - 12/20 - I ask for a tracking number. No response. - 12/29 - He texts me with "Got the part??" and I say "no" and again ask for the tracking number. No response. - Ok, by this time I've already paid for an week and a half of accommodation at the place where I'm having the spool sent to. As I mentioned, I'm in the middle of traveling around Australia. - 1/3 - I ask how much it would cost for a new drive belt and the new Easy Starter. No response. My Australia visa expires on 1/18. My road trip has ground to a complete halt while waiting for this part and not having a tracking number and being ignored by EOS Engine means I have no way of planning for the future. This motor has 5 hours on it. I've tried Skymax and they say that unfortunately they can't help me service EOS engines. I am beyond frustrated right now. This is all on Facebook Messenger. I *know* that he has seen my messages and he has ignored me a total of, what, 4 times now? And all because of a stupid f*cking spindle. Edited January 3, 2019 by fuzzybabybunny Quote Link to comment Share on other sites More sharing options...
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