Oooh. This is getting ugly, publicly.
Sadly, I did not receive an email response from Clive - so maybe something has happened with email reception between Clive and I.
These things can happen, and a simple communication failure (through the internet) can easily escalate if a customer feels ignored.
Clive has always been amazing at supporting both customers and dealers - and while I was trying to help Phil, I didn't do as much to sort this as I could have. I've not been selling anything Bulldog or Dudek related for a while as I'm currently on a hiatus from teaching (and therefore selling) but I was surprised that I didn't get a reply from Clive to my email and I told Phil that I hadn't heard anything.
What I should have done was follow the emails up with a phone call, and for that, I apologize to both Phil and Clive. I'm only human, and my attentions have been elsewhere away from the world of paramotoring for a while. It's no excuse, really, because it means Clive has ultimately had his name brought up negatively where it shouldn't have been. It was a failure on my part.
Like I said - Clive has always been a huge asset to me as a school and a good friend.
SO...to fix this, I'll be trying to contact Clive in about 30 seconds or so after I press post and hopefully we can get this resolved quickly. To Clive, I will say: - If I am unable to reach you within the next few hours, for whatever reason, can you please contact me - not via email so that I can sort this all out.
Now....where's my phone....