Guest Posted October 22, 2014 Share Posted October 22, 2014 That is good and Mark no one can ever say your level of service is poor! BUT... Why won't the company answer the phone or reply to it's customers? That's not an acceptable level of service and something you are taking up the slack on!! SW Quote Link to comment Share on other sites More sharing options...
goode400 Posted October 22, 2014 Author Share Posted October 22, 2014 What I really wanted to know first is whether this work could be done by a local motorcycle garage. I don't really want to have to leave my motor at Bailey for an unspecified period of time and then not be able to contact them. Quote Link to comment Share on other sites More sharing options...
rabcam Posted October 22, 2014 Share Posted October 22, 2014 I had a valve seat wear out on my V5 and couldn't get in touch with Bailey at all via email or phone, I wanted to buy a new head.... I ended up removing the head and getting a machine shop to replace the valve seat. Mark at at Sussex Paramotors was a great help getting me new gasket from Bailey.. A motorcycle shop could easily repair your motor.. Quote Link to comment Share on other sites More sharing options...
goode400 Posted October 22, 2014 Author Share Posted October 22, 2014 Hi Oxford is not on route but you can drop it down to us... PO20 7JJ Hi Mark, Could you email me on info( at symbol )david-goode.com. I might take you up on the offer. Cheers, Dave Quote Link to comment Share on other sites More sharing options...
alan_k Posted October 22, 2014 Share Posted October 22, 2014 That is good and Mark no one can ever say your level of service is poor! BUT... Why won't the company answer the phone or reply to it's customers? That's not an acceptable level of service and something you are taking up the slack on!! SW See my first post. The employee who used to man the phone has not been replaced, to the best of my knowledge. Cheers, Alan Quote Link to comment Share on other sites More sharing options...
nigel_d. Posted October 22, 2014 Share Posted October 22, 2014 I took my v5 for what was arranged to be a few hour visit, 5 weeks later its still there also having a valve seat sorted. Have been badly disappointed by no answer/reply to messages, I love the machine but the customer service would put me off buying another. Nige Quote Link to comment Share on other sites More sharing options...
rabcam Posted October 22, 2014 Share Posted October 22, 2014 I love my V5 too, but at the same time I'm on tender hooks that something else will go wrong with it, and I can't get the after sales service from Bailey, and stuck with a motor I can't use... I was considering buying another Bailey but in light of recent events I'll be looking at other machines. Sad really because I was very content flying a motor with the comfort of having the manufacturer in the UK at the end of a phone for any problems that I might have had... I wish that one of the big Japanese motorcycle manufacturerers made a four stroke paramotor.... Quote Link to comment Share on other sites More sharing options...
morgy Posted October 23, 2014 Share Posted October 23, 2014 Sorry goode Back now after a long day on the road picking up stuff from Bailey.. Should have given me a call to arrange drop off... I don't check the forum all the time and for some reason the email notification didn't alert me to your post.. Hope you can get it sorted soon.. Quote Link to comment Share on other sites More sharing options...
Jacoolw Posted October 24, 2014 Share Posted October 24, 2014 it looks like their website is now down as well, this does not look good. should we start stocking up on spare parts? Quote Link to comment Share on other sites More sharing options...
morgy Posted October 24, 2014 Share Posted October 24, 2014 There web site is working for me... http://www.baileyaviation.com I've had a few Non Uk pilots contact me asking why there web site is down??? I have also just pick up a pre production Matrix Hornet and I saw a huge amount of Chassis parts being made and stored for the Matrix production... If people can not get in contact with Bailey directly you should go Via your local dealer, Thats what there/were her for!!!! Quote Link to comment Share on other sites More sharing options...
nigel_d. Posted October 25, 2014 Share Posted October 25, 2014 My local dealer is great but still I have an empty space in my shed... Nige Quote Link to comment Share on other sites More sharing options...
morgy Posted October 25, 2014 Share Posted October 25, 2014 I'm just saying if any of you can't get hold direct best too via your dealer perhaps he may be able to ask when he speaks too paul.. Quote Link to comment Share on other sites More sharing options...
nigel_d. Posted November 6, 2014 Share Posted November 6, 2014 Been without my V5 for over 7 weeks now with my dealer passing the same update for the last few weeks and not being able to speak to Paul either by phone or even PM on his Facebook. Can anyone who has had similar experience tell me if this is normal and I should be more patient? Nige Quote Link to comment Share on other sites More sharing options...
morgy Posted November 7, 2014 Share Posted November 7, 2014 Nigel I've known people to send there Polini off and have to wait 8 weeks for there engine, longer if it coincides with there August holidays.. There a big company!!! Let face it if your polini breaks you don't get through to mr Polini you have to go via the UK dealer Parajet!! I think most of you forget there is only two men doing design, research and development, building, and maintaining broken machines.. There is no one in the office to answer your calls if paul and john sit by the phone answering everyone's calls no one would get there new machine or broken machines fixed.. Just my 2p Quote Link to comment Share on other sites More sharing options...
Guest Posted November 7, 2014 Share Posted November 7, 2014 Maybe they should consider employing someone to answer the phone How do the dealers contact them to place orders out of interest? SW Quote Link to comment Share on other sites More sharing options...
morgy Posted November 7, 2014 Share Posted November 7, 2014 I call Paul on his mobile... Quote Link to comment Share on other sites More sharing options...
nigel_d. Posted November 7, 2014 Share Posted November 7, 2014 Just a quick mention to say I got a call today to say my machine was ready, how delighted I am not having to wait an extra week or so if it hadn't been a Bailey and repaired at such a reasonable cost!!. Nige Quote Link to comment Share on other sites More sharing options...
Guest Posted November 7, 2014 Share Posted November 7, 2014 Happy days SW Quote Link to comment Share on other sites More sharing options...
Hann__ Posted November 10, 2014 Share Posted November 10, 2014 I wish that one of the big Japanese motorcycle manufacturerers made a four stroke paramotor.... I do too. If Honda made a paramotor it would be `kin fantastic.. Quote Link to comment Share on other sites More sharing options...
willygofar Posted December 30, 2014 Share Posted December 30, 2014 All, New to Paramotors, and having read the forums suggesting Bailey had poor customer service, I contemplated, as often, many are quick to criticise with no good reason. I thus telephoned Bailey and, on getting their answerphone, I left a message. A week later, having not received any response, I emailed via the address on their web site. That was three weeks ago, and no reply to date. The evidence thus speaks for itself, and, obviously I that is the level of service before buying, what can one expect afterwards. I see another member is experiencing the same, and he has bought a machine. Next, and for all members’ amusement, we visited a Midlands based training organisation, and on arrival found a gentleman nailing some roof cladding onto the side of what we can call the club room with a screwdriver head. It comes to pass he is the senior instructor, and is keen to tell us we need to sign up to their £1100.00 course, which will teach us paragliding first, we can joint the BHPA, and get a paragliding licence then we can learn paramotoring, and we can buy our own equipment to train on… Apparently, we have to be qualified paragliders before we can learn paramotoring at extra cost of course….. I must observe that some people set their stall out clearly to take as much money of any potential trainee at the earliest opportunity. Read what you wish into this, but I have read the AAIB accident report which details a training school using a glider with a minimum weight far above the weight of the trainee, and the trainee dies during the towing activity of the school, with the tow rope below the minimum length. Needless to say, we sourced our training from another trainer, and the standard, quality, and un-bias approach of the trainer was outstanding. Perhaps the training school we first spoke with have never heard of an air navigation order, and indeed seem unable to document their claim that paragliding must come first!! Quote Link to comment Share on other sites More sharing options...
morgy Posted January 1, 2015 Share Posted January 1, 2015 At the moment Bailey are low on staff and are VERY busy with The Matrix V5s and Hornet, This should be out at the end of Jan. If they answered the phone every time it rang no one would get any of there new Paramotors or engines repaired!! If you need Information or would like to buy a Bailey you should go to one of there top Dealers who carry stock of the parts and have good knowledge of there products. Most of the Main dealers have easy contact with Paul for ordering parts and technical issues... Why anyone wants to go direct or insists on going direct is beyond me.. always go via your Instructor or Local dealer. Quote Link to comment Share on other sites More sharing options...
Jacoolw Posted January 1, 2015 Share Posted January 1, 2015 I think Bailey is going to have to learn the hard way , like so many thousands of companies before. It is easy to loose customers, a good product alone is not enough. Quote Link to comment Share on other sites More sharing options...
Guest Posted January 1, 2015 Share Posted January 1, 2015 I must admit, the idea of them being too low on staff to answer the phone does not sound great at a time just before a new product launch. I would say the same for any manufacturing company of any product not able to talk to customers. The guys at Parajet will not only answer the phone to my customers for tec support (or whatever) but they will go in on a Sunday and help them. That in my opinion is a benchmark for just about everyone else in the industry to aspire too. SW Quote Link to comment Share on other sites More sharing options...
morgy Posted January 1, 2015 Share Posted January 1, 2015 Simon Parajet are a big company and only bolt engines on to Chassis... Bailey are and have always been a small company with a small work force who design and build there own engines, the Hornet was designed from scratch... When we have an issue with one of our PJ machines we don't expect to speak with Mr Polini or one of the Vittorazi brothers we go via the UK importer/dealer... Parajet If you have any issues with a Bailey product go Via a dealer!!! We are or I am available 7 days a week from 8am-6-7pm some times later via Facebook for any issues our customers have.. Most issue with our customers machines are fixed the same or with in a few days if we do not have the parts.. Parajet are closed on Saturdays and Sundays and you can not speak to anyone until Monday.. I bet you can call your local dealer or any help.. I not trying to dis or promote one or another brand like you simon as i sell both, everyone knows Parajet has great customer service but have you tried to get Polini spares from Parajet in August??? "you can't as Polini is closed for a whole month in August" when you buy a new car you go via a dealer.. Quote Link to comment Share on other sites More sharing options...
Guest Posted January 1, 2015 Share Posted January 1, 2015 Anyho.... I am not dissing any brand, I am just using Parajet as an example of what we as customers should expect. PS When GILO was a 1 man band he used to deliver his paramotors at the weekends in his old van all over the UK. That way he was able to grow his business in to the one that people love now. I do agree with the comments of many others though and I am entitled to that opinion. If 'as you say', they are a small company who build there own engines from scratch, and don't have the time to answer the phone, You must be able to see how this would be a possible concern for a customer or possible one? People wont trust a dealer network if the Manufacture is being a scarlet pimpernel, after all you could decide to do something else tomorrow! Out of interest, in a similar size sector.... (who do you call to ask about your Atom?) SW Quote Link to comment Share on other sites More sharing options...
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