aussie1 Posted October 27, 2012 Share Posted October 27, 2012 This is my censored posting! I received a Revo2 wing with A,B & C lines on the right side fitted incorrectly from the factory. I am new to the sport. Has anyone else had any experience of dealing with Paramania? I have become increasingly frustrated constantly chasing Paramania to agree a satisfactory fix to my faulty wing. Any guidance will be much appreciated. Quote Link to comment Share on other sites More sharing options...
pete_b Posted October 28, 2012 Share Posted October 28, 2012 This is my censored posting! I received a Revo2 wing with A,B & C lines on the right side fitted incorrectly from the factory.I am new to the sport. Has anyone else had any experience of dealing with Paramania? I have become increasingly frustrated constantly chasing Paramania to agree a satisfactory fix to my faulty wing. Any guidance will be much appreciated. The dealer you bought it off should have checked it out before giving it to you. Quote Link to comment Share on other sites More sharing options...
pauldeakin Posted October 28, 2012 Share Posted October 28, 2012 This is my censored posting! I received a Revo2 wing with A,B & C lines on the right side fitted incorrectly from the factory.I am new to the sport. Has anyone else had any experience of dealing with Paramania? I have become increasingly frustrated constantly chasing Paramania to agree a satisfactory fix to my faulty wing. Any guidance will be much appreciated. What do you mean by fitted incorrectly? Quote Link to comment Share on other sites More sharing options...
Guest Posted October 28, 2012 Share Posted October 28, 2012 Dealer pre deliver inspection. unless of course you purchased it directly SW Quote Link to comment Share on other sites More sharing options...
alan_k Posted October 28, 2012 Share Posted October 28, 2012 As you have realised that the lines are fitted incorrectly, is it possible for you to re fit them correctly or is it more serious than that? Could you post a picture? I'm not saying I am condoning the situation in any way. Cheers, Alan Quote Link to comment Share on other sites More sharing options...
geoffw Posted October 28, 2012 Share Posted October 28, 2012 your wing should be in perfect flying condition, NOexcuses . but well done your pre flight checks saved your neck ,ps the factory should send the wings out spot on and ready to fly. would upset me if that was not the case: Quote Link to comment Share on other sites More sharing options...
aussie1 Posted October 28, 2012 Author Share Posted October 28, 2012 I have flown the wing pos 10x and on a couple of occasions ones I was flying with noticed something odd about my wing in flight although on inspection of the risers and line connections I put it down to my inexperience and maybe flying it with uneven riser adjustments.I trusted the Revo 2 wing. It was not until I was out in France for a 10 day pilot training course that on the first day my instructor noticed something odd , he flew the wing and found it handled dangerously and he immediately banned me from using the wing whilst in his school. The following day we had perfect conditions to kite the wing aprox 1metre from the ground at which point the incorrect lines were immediately obvious. I contacted my agent and eventually after a few days of phoning I got telling him of the fault with my wing, he new nothing of the fault. I cut my training short by five days because it was no longer worth my while training & sharing a wing with another student and the wing i was sharing was a different brand. I was in France to gain experience of flying my own revo2 wing. I contacted my agent again to explain I was unfortunately in Nice airport on my way home. He went on to explain he had received a recall email from Paramania explaining there was an issue with a batch of wings that left the factory with the A,B,C lines fitted incorrectly on the right side he had a diagram from Paramania showing him the fault and what was needed to fix it. I explained to the agent with respect that i wanted the wing to go to a specialist wing repair / service company for a full check and repair. My agent immediately replied with “get it back to me or F... off and sort it myself”. I politely explained to him that I will no longer work with him and proceeded to contact Paramania. 8 emails later many many left phone messages and still no resolve. Paramania are sticking to their so called policy that i must pay to return the wing to the agent for him to then cover costs of either repairing himself or as Paramania say the agent will forward to them at his own cost. I am sure the agent will do whatever is cheapest for him and with my trust and faith in the agent being as such I will not trust my life in the agents ability to make the correct repairs to my wing. I explained to Paramania I do not trust my agent for good reason. I refuse to deal with him. Paramania have manufactured and distributed this wing. Like any manufacturer they are ultimately responsible for factory gate quality. We are not talking about a gear changer on a bicycle we are talking about life supporting lines that are strategically placed for safety and performance. I was in France to earn my pilot licence and as many will know the BHPA pilot test requires you to push the wing certainly more than i do in my normal flying. The ability to create Big Ears for a faster decent is one of the tests. I really fear that there are several other Revo2 wings out there that very likely may fail to recover from a big ears manoeuvre due to the a,b & c lines being incorrectly attached to the wing let alone turbulent conditions. I contacted the Paramania official UK wing servicing agent and they have then contacted Paramania and asked for the repair instruction of which they have now been provided by Paramania. The UK official wing servicing agent for paramania has the facility to arrange collection and return of my wing to complete the repairs. Paramania are still refusing to cover the costs. The Revo2 is very much marketed as a 1st wing, learner’s wing intermediate wing an all round wing. With so much marketing to new pilots surely comes appropriate responsibility to the safety of the wing and manufacture quality. I am sure that my request to Paramania that they instruct and cover costs for their official UK wing servicing agent to collect and repair my wing is more than fair considering that both Paramania and the Paramania agent I purchased the wing from have failed me and god knows exactly how many others. I don’t know about God but I understand Paramania are aware of exactly what wings and their official serial numbers are effected by this factory fault. Help please. Any names and phone numbers of people at Paramania that will help me will be much appreciated. Quote Link to comment Share on other sites More sharing options...
Guest Posted October 28, 2012 Share Posted October 28, 2012 So your dealer DID offer to get this sorted for you? Are you sure your not just biting off your nose to spite your face here? Get it sent back to the dealer, get it sorted, go flying is my advice. :-) SW Quote Link to comment Share on other sites More sharing options...
aussie1 Posted October 28, 2012 Author Share Posted October 28, 2012 My dealer failed me. My dealer never checked the wing. My dealer failed to notify me immediately when he received an email from Paramania notifying him of the fault a few months ago. My dealer became verbally abusive towards me very quickly and totally unprovoked. My dealer is not a professional wing service agent or wing repair company. How can I possibly now trust him? If my dealer had off done what he is meant to have done and contacted me when he was made aware of the fault and simply offered to collect the wing and make/arrange any adjustments needed I would of never really known what the problem was and probably have praised him for such a good personal service. Do you honestly believe in the circumstances it would be reasonable of me to contnue to put my trust in my agent? Quote Link to comment Share on other sites More sharing options...
Guest Posted October 28, 2012 Share Posted October 28, 2012 Yes I do, its not about trust. Its about standards and safety. What do you expect from the person other than to get the wing sorted out for you? I do feel sorry for you, but at the end of the day your dealer is the person who can take this problem away for you. I suppose you have to ask yourself what you want as an end result? A) your wing all good to go? B) delay the issue and still have no wing? I think you should also make a complaint to Paramania about the dealer which is where the problem actually is here. Crappy situation, but try to stay positive and get the end result (flying) as soon as possible. :-) SW Quote Link to comment Share on other sites More sharing options...
aussie1 Posted October 28, 2012 Author Share Posted October 28, 2012 You are right it is absolutely about standards and safety and it is also about having the trust in whom ever I do business with to provide the appropriate standards and safety and my agent has proven to me he can not be trusted to provide the standards and safety required. I do not trust him to as you say take this problem away. I do trust the official UK Paramania wing servicing agent and they can fix it. I simply need Paramania to agree to get it to their UK servicing agent for what is a very simple cost effective solution for everyone. Regarding my problem as being with the agent I disagree, It is Paramania who manufactured this wing and became aware of the fault and it is their appointed agent who has neglected to notify me and who knows how many others. I have made my situation very clear to Paramania and to date I still have no resolve. I am most definitely not being pedantic hear. As I have explained to Paramania I simply want my wing fixed by a reputable wing repair company that I can trust to provide good standards of safety and work practices. I am certainly not prepared to be further out of pocket than I already am having had my pilot training course in France pretty much ruined by my faulty wing. I believe my position is fair, reasonable and measured in the circumstances. Quote Link to comment Share on other sites More sharing options...
outkast Posted October 28, 2012 Share Posted October 28, 2012 why not just cut out all the bullshit and send it to somewhere like the loft or aerofix, once sorted have no more to do with the dealer and go on your merry way. job done Quote Link to comment Share on other sites More sharing options...
Guest Posted October 28, 2012 Share Posted October 28, 2012 What's actually is wrong with the wing? SW Quote Link to comment Share on other sites More sharing options...
aussie1 Posted October 28, 2012 Author Share Posted October 28, 2012 Re Outkast, aerofix is the Paramanaia UK servicing agent i have been in contact with them from early on and yes I would love to have this bullshit sorted but i refuse to be out of pocket more then the hundreds I already am out of pocket from my ruined flying and training in france that I cut short due to not having a safe wing. I have asked Paramania to sort fix costs with aerofix and to date they are refusing. Re SW I have the fix instructions and diagram but unfortunately I have so far not worked out how to attach it this forum. And from looking at the fix instructions the same fault not only affects the 26 but also 23 wings manufactured in Feb 2012. Am I the only person who ordered a revo2 earlier this year,I'm pretty sure there are others that are flying wings with incorrectly positioned A,B & C lines. aerofix were not aware of the recall until i contacted them at which time they immediately contacted paramania to be told of the fault and were then provided with the fix.aerofix have been very good. Let’s hope no one is injured from one of these wings Quote Link to comment Share on other sites More sharing options...
Guest Posted October 28, 2012 Share Posted October 28, 2012 I am no longer a dealer for any kit, but I would be happy to put your lines in the correct order. I am fairly sure that any other half decent instructor / dealer would do the same (rather than boot you off the course!) I would not blame Paramania for your lost money, I would blame your instructor who fobbed you off with what sounds like a very simple fix. Again, what do you want as your end result? is it a fixed wing? if so, bring it / send it to me, or your closest instructor / dealer. If they dont help, I would be surprised as this is not in the spirit of the sport SW Quote Link to comment Share on other sites More sharing options...
aussie1 Posted October 28, 2012 Author Share Posted October 28, 2012 I am no longer a dealer for any kit, but I would be happy to put your lines in the correct order. I am fairly sure that any other half decent instructor / dealer would do the same (rather than boot you off the course!) I would not blame Paramania for your lost money, I would blame your instructor who fobbed you off with what sounds like a very simple fix. Again, what do you want as your end result? is it a fixed wing? if so, bring it / send it to me, or your closest instructor / dealer. If they dont help, I would be surprised as this is not in the spirit of the sport SW cheers SW for your offer. With respect to the instructor in France I was 5 days through my course before I finally got talking to my agent about the fault by which stage I had enough of sharing a wing. I did not get the line fix until i was back in the uk. I still believe it is very reasonable to expect paramania to at least authorise/request their UK wing servicing agent to make the repairs and for Paramania to cover the costs. I believe my closest reputable servicing agent is aerofix. I am in Northern Ireland I want to get my wing fixed and I want to be sure it has been fully checked over by a reputable company. Thanks again for your offer SW Quote Link to comment Share on other sites More sharing options...
Guest Posted October 28, 2012 Share Posted October 28, 2012 Well if your stil not sorted in about 5/6 weeks I should be in NI for a short day visit so will still fix it for you SW Quote Link to comment Share on other sites More sharing options...
aussie1 Posted October 28, 2012 Author Share Posted October 28, 2012 I am no longer a dealer for any kit, but I would be happy to put your lines in the correct order. I am fairly sure that any other half decent instructor / dealer would do the same (rather than boot you off the course!) I would not blame Paramania for your lost money, I would blame your instructor who fobbed you off with what sounds like a very simple fix. Again, what do you want as your end result? is it a fixed wing? if so, bring it / send it to me, or your closest instructor / dealer. If they dont help, I would be surprised as this is not in the spirit of the sport SW cheers SW for your offer. With respect to the instructor in France I was 5 days through my course before I finally got talking to my agent about the fault by which stage I had enough of sharing a wing. I did not get the line fix until i was back in the uk. I still believe it is very reasonable to expect paramania to at least authorise/request their UK wing servicing agent to make the repairs and for Paramania to cover the costs. I believe my closest reputable servicing agent is aerofix. I am in Northern Ireland I want to get my wing fixed and I want to be sure it has been fully checked over by a reputable company. Thanks again for your offer SW Quote Link to comment Share on other sites More sharing options...
Guest Posted October 28, 2012 Share Posted October 28, 2012 Well good luck to you then... As my farther said to me many times,, "You can only help people who want to help themselves" SW Quote Link to comment Share on other sites More sharing options...
notch Posted October 29, 2012 Share Posted October 29, 2012 Paramainia should have reported this to more than just their dealers. They should have reported it to every affected owner, local clubs, and training institutions around the globe. There is saving your brand, and then there is saving lives. I know which side I would prefer manufacturers to be concerned with. If it is just the risers connected incorrectly, e.g. a line connects t b riser etc, then this is really a simple fix. Take it to your local instructor, you don't need a reputable service agent if this is all that is wrong. He can check the line lengths match on each side too. You local instructor can fly/ kite it for you too and check that all is well before you jump off the respective cliff again. The paragliding community is very small worldwide and I am surprised that your dealer had the reaction he did - he will not be in business for long if he reacted as you say! Quote Link to comment Share on other sites More sharing options...
custom-vince Posted November 2, 2012 Share Posted November 2, 2012 As a Paramania dealer I was notified of a possible line error and Paramania had supplied me a full details of what to check. If I were to find any issues to get them sorted. I knew exactly what to check for and all was fine with all the wings I had delivered. I can see when there are only a couple of concerns that it is only required to notify responsible dealers. SW, I had heard of this situation prior to the forum post and offered to help. I also questioned why the school in France could not have sorted it in 10 mins, job done. Im a Paramania dealer but if I had a student or fellow pilot with a dudek/ozone/whatever wing that had a problem, I would call the relevant source ask advice and sort it there and then, helping the new pilot carry on with a smile. please note: I am not the dealer in question Quote Link to comment Share on other sites More sharing options...
alan_k Posted November 2, 2012 Share Posted November 2, 2012 Im a Paramania dealer but if I had a student or fellow pilot with a dudek/ozone/whatever wing that had a problem, I would call the relevant source ask advice and sort it there and then, helping the new pilot carry on with a smile. That's totally fair play IMO and I can't understand why this wasn't the case Cheers, Alan Quote Link to comment Share on other sites More sharing options...
AdEves Posted November 2, 2012 Share Posted November 2, 2012 Vince Are we talking a simple swapping of lines here or something harder for me to spot on my own Revo2? Ad Quote Link to comment Share on other sites More sharing options...
custom-vince Posted November 8, 2012 Share Posted November 8, 2012 If you pulled the wing over head and looked up at the gallery two lines would need swapping over. All correct length and only on a couple wings. It was an alarm call to check there were no more in stock with dealers. I didn't hear of any & It's not something everyone needs to go and check. That's assuming this is the same thing. Quote Link to comment Share on other sites More sharing options...
jaydev Posted November 10, 2012 Share Posted November 10, 2012 Hey You think the prob with Revo 2 has been sorted, and the the wing is good for beginner level ppg, I am doing free flying for a year now 17 hrs actually. I am planning to buy Revo 2. Quote Link to comment Share on other sites More sharing options...
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