enzo200500 Posted March 28, 2012 Share Posted March 28, 2012 Just brought a new Icaro Scarab from Mark at Sussex Paramotors. Great people to deal with. Won't go into the UK side of importers, but the Italian (makers) side more than makes up for it! The helmet was ordered in a large and fitted much nicer than my M/Avionics. Must be my funny head shape... I was browsing the Icaro website and they state that no matter where you purchased a helmet from they would send foam inserts FOC. Well, I pinged off an e-mail and within hours, Gipsy responded saying they would send out another foam insert. Got home today and on the doormat was a jiffy bag from Italy with a whole new Medium liner!! Posted on the 26th, got here on the 28th. Now thats customer service for you. Do they make paramotors....... Quote Link to comment Share on other sites More sharing options...
carlwarren Posted March 28, 2012 Share Posted March 28, 2012 I had exactly the same situation two weeks back. Delivered within days. I have a icaro fly UL as well which is a large however I needed a medium in a Scarab. Carl Quote Link to comment Share on other sites More sharing options...
poz Posted March 28, 2012 Share Posted March 28, 2012 Also had terrific customer service from these people. Just shows how clever they are, 'cause we're talking about them. Good on you Icaro Quote Link to comment Share on other sites More sharing options...
dmwood Posted March 28, 2012 Share Posted March 28, 2012 Just brought a new Icaro Scarab from Mark at Sussex Paramotors. Great people to deal with.Won't go into the UK side of importers, but the Italian (makers) side more than makes up for it! The helmet was ordered in a large and fitted much nicer than my M/Avionics. Must be my funny head shape... I was browsing the Icaro website and they state that no matter where you purchased a helmet from they would send foam inserts FOC. Well, I pinged off an e-mail and within hours, Gipsy responded saying they would send out another foam insert. Got home today and on the doormat was a jiffy bag from Italy with a whole new Medium liner!! Posted on the 26th, got here on the 28th. Now thats customer service for you. Do they make paramotors....... Gypsy clearly felt sorry for you as she must know you have a funny shape head... having seen your head first hand its now clear to me why you keep it under a hat all the time Err more Pies please ... Quote Link to comment Share on other sites More sharing options...
enzo200500 Posted March 28, 2012 Author Share Posted March 28, 2012 And having had the misfortune of seeing you huff and puff up and down Adur Rec - no more pies for you chunky!! Quote Link to comment Share on other sites More sharing options...
Trickyh Posted March 29, 2012 Share Posted March 29, 2012 Another positive shout for Icaro! Fast delivery direct from the factory for my FLY UL and they even threw in a free Icaro baseball cap Plus, you receive xmas/new year e-cards from gipsy herself when you go on their mailing lists Well I hope its this Gipsy And not this Gypsy! Quote Link to comment Share on other sites More sharing options...
wendyss Posted July 2, 2012 Share Posted July 2, 2012 Another positive shout for Icaro! Fast delivery direct from the factory for my FLY UL and they even threw in a free Icaro baseball cap Quote Link to comment Share on other sites More sharing options...
enzo200500 Posted July 2, 2012 Author Share Posted July 2, 2012 Where is my freebee cap then Mark?? Quote Link to comment Share on other sites More sharing options...
s1buell_wl Posted July 2, 2012 Share Posted July 2, 2012 Where is my freebee cap then Mark?? I got mine too....... must be the funny shaped melon..... I know, I know no pies for me..... Quote Link to comment Share on other sites More sharing options...
dmwood Posted July 5, 2012 Share Posted July 5, 2012 Where is my freebee cap then Mark?? I got mine too....... must be the funny shaped melon..... I know, I know no pies for me..... Sorry Enzo but couldnt help PMSL at the above ... Quote Link to comment Share on other sites More sharing options...
morgy Posted July 6, 2012 Share Posted July 6, 2012 Sorry i got no cap from the importer must have been before they were offering free caps...or the importer nicked it if i get one i will pass it over to you. Quote Link to comment Share on other sites More sharing options...
enzo200500 Posted July 6, 2012 Author Share Posted July 6, 2012 Swap yer hat for pies!! Quote Link to comment Share on other sites More sharing options...
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