wallboy Posted March 19, 2012 Share Posted March 19, 2012 Anybody else delt with Rad Paramotors? I have emailed them many times and they fail to reply to my emails and I recently ordered an Exhaust Flexi-joint and an Exhaust Gasket but have just noticed they have refunded my payment and said they dont have them in stock and I would have to order from Radne in Sweeden which is going to cost a bomb for shipping. What a totaly USELESS company if they cant even supply 2 simple parts Quote Link to comment Share on other sites More sharing options...
nigel_d. Posted March 19, 2012 Share Posted March 19, 2012 Its easy to set up a debit card account with Radne, I still have one from when I had a Rad. I cant remember the postage being that bad, but certainly worth it to not have to drive x amount of miles to fetch bits, and they have most bits and are prompt. I look at Rads website from time to time and wonder whats happening given that nothing seems to change. I wonder how many machines have been sold this last couple of years. Nige Quote Link to comment Share on other sites More sharing options...
spigot Posted March 19, 2012 Share Posted March 19, 2012 I had the very same email from paypal a few weeks ago. Likewise, im buggered if im paying 20 euros for postage and tax from sweden for a 3 euro part. (flexi pipe) I'm currently trying to source a suitable/better replacement, I will keep you and any other Rad pilots posted. Knowing that every Rad engine I've ever seen/heard needs the exhaust sorting, I might make a bulk purchase Colin B Quote Link to comment Share on other sites More sharing options...
jock Posted March 19, 2012 Share Posted March 19, 2012 Isnt the flex pipe just normal car exhaust flex pipe, loads on ebay. just get the same dia, and cut to size. Quote Link to comment Share on other sites More sharing options...
luckyjack41 Posted March 19, 2012 Share Posted March 19, 2012 If you need any alterations or parts made for your exhaust I can recommend Gibson Exhausts in Romford Essex who adapted my radne pipe to fit my frame. They are specialist motorbike exhaust manufactures who I found helpful, interested and professional. Gibson Exhausts 01708 372122 gibsonexhausts.co.uk Quote Link to comment Share on other sites More sharing options...
wallboy Posted March 19, 2012 Author Share Posted March 19, 2012 Its easy to set up a debit card account with Radne, I still have one from when I had a Rad. I cant remember the postage being that bad, but certainly worth it to not have to drive x amount of miles to fetch bits, and they have most bits and are prompt. I look at Rads website from time to time and wonder whats happening given that nothing seems to change. I wonder how many machines have been sold this last couple of years. Nige With the service I have received they dont really deserve any custom. I emaied asking if they know or supply any other props for the MXL which would gain more thrust. This was the reply: Hi Nick There are no different props you can fit to gain more thrust from the MXL. We did try some a few years ago. Your best route is to get a larger cage and prop which will give you more thrust. We can do a new cage and prop drive which you could transplant your engine into and carry across as much as possible, let me know if you want to go that route. Best regards Martin I replied asking for more info on the cage and this is what I received: Hi Nick £2000 inc vat which includes a semi collapsible cage (approximately the top 1/3rd comes off) new drive system and 1.2m diameter, two bladed carbon prop. Everything else must be changed over from your MXL. For £2150 inc vat we could do the same but with a 1.3m diameter prop Best regards Martin So if I deduct the cost of a carbon prop and drive system then the new frame works out at about £1650 http://www.paraglidershop.co.uk sell new frames for just £370 so how the hell do Rad work out their prices? Oh and by the way, these were the only emails I receives from Rad..........I wonder why Quote Link to comment Share on other sites More sharing options...
nigel_d. Posted March 20, 2012 Share Posted March 20, 2012 I run my own business and sometimes find it intriguing as to how some people run theirs. If you can make it to the Cheshire fly-in I'll tell you about my experiences with a new MXL that I bought years ago before the firm changed hands. Nige Quote Link to comment Share on other sites More sharing options...
ukppg Posted March 20, 2012 Share Posted March 20, 2012 Anybody else delt with Rad Paramotors?I have emailed them many times and they fail to reply to my emails and I recently ordered an Exhaust Flexi-joint and an Exhaust Gasket but have just noticed they have refunded my payment and said they dont have them in stock and I would have to order from Radne in Sweeden which is going to cost a bomb for shipping. What a totaly USELESS company if they cant even supply 2 simple parts Hi Wallboy, Ifd you do want some genuine Radne parts we are regularly importing the Radne parts as a UK RADNE dealer, if you are not in a hurry and we can tag on your parts to another order then we will be able to save you the lions share of the shipping and we are VAT registered so we can save you another 5% there as swedish VAT is 25%. If this is of any help to you then give us a call 01354 658778 or PM me, Thanks Nigel UKPPG Quote Link to comment Share on other sites More sharing options...
wallboy Posted March 25, 2012 Author Share Posted March 25, 2012 Anybody else delt with Rad Paramotors?I have emailed them many times and they fail to reply to my emails and I recently ordered an Exhaust Flexi-joint and an Exhaust Gasket but have just noticed they have refunded my payment and said they dont have them in stock and I would have to order from Radne in Sweeden which is going to cost a bomb for shipping. What a totaly USELESS company if they cant even supply 2 simple parts Hi Wallboy, Ifd you do want some genuine Radne parts we are regularly importing the Radne parts as a UK RADNE dealer, if you are not in a hurry and we can tag on your parts to another order then we will be able to save you the lions share of the shipping and we are VAT registered so we can save you another 5% there as swedish VAT is 25%. If this is of any help to you then give us a call 01354 658778 or PM me, Thanks Nigel UKPPG I have actually been waiting for a reply from yourselves to an email sent on 19th regarding a prop plate but its ok now as ive managed to find something. Quote Link to comment Share on other sites More sharing options...
Richwill15 Posted March 25, 2012 Share Posted March 25, 2012 Nigel, I've sent you two messages on here. Rgds Al Quote Link to comment Share on other sites More sharing options...
pete_b Posted March 25, 2012 Share Posted March 25, 2012 Try calling him on the number above. E-mail is not infallible. Quote Link to comment Share on other sites More sharing options...
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