gavrob Posted December 21, 2011 Share Posted December 21, 2011 This may be useful to someone..... posted in this section for maximum exposure... (& copied from another forum...) Do you have an iPod nano bought between 2005 and 2006 looking like the following sitting in a drawer somewhere? If you do then Apple have just announced a replacement program for them due to some failures of the battery: Click here for details Dear iPod nano owner,Apple has determined that, in very rare cases, the battery in the iPod nano (1st generation) may overheat and pose a safety risk. Affected iPod nanos were sold between September 2005 and December 2006. This issue has been traced to a single battery supplier that produced batteries with a manufacturing defect. While the possibility of an incident is rare, the likelihood increases as the battery ages. Apple recommends that you stop using your iPod nano (1st gen) and follow the process noted below to order a replacement unit, free of charge. Note: This battery issue is specific to the iPod nano (1st gen) and does not affect any other iPod. Replacement Process You may order a replacement unit via the web. Click here to begin. Your iPod nano serial number will be checked to verify that it is eligible for this program. You will receive a replacement unit approximately 6 weeks after we receive your current iPod nano (1st gen). If you have a personalized iPod nano, you will receive a non-personalized replacement. Make sure to use iTunes to back up any data on your current iPod nano before sending it in for a replacement unit. Additional Information Identifying an iPod nano (1st gen): • It has a black or white plastic front and a silver metal back - later iPod nano models have a metal front and back. If you need assistance with placing an order, please visit an Apple Retail Store or an Apple Authorized Service Provider (AASP) and bring your iPod nano with you for serial number validation. Your replacement iPod product is warranted to be free from defects for 90 days from the date of service. Thank you for participating in this program. Sincerely, Apple Quote Link to comment Share on other sites More sharing options...
Steve Posted December 21, 2011 Share Posted December 21, 2011 They seem to have run out of refurbished 1st gen nanos last week so are now shipping 6th gen iPod nanos as replacements. Quote Link to comment Share on other sites More sharing options...
phil1975 Posted December 21, 2011 Share Posted December 21, 2011 That's good news. not got round to putting mine in the post yet. Looking forwards to a shiny new iPod now then! Could be an expensive mistake for Apple. Quote Link to comment Share on other sites More sharing options...
Steve Posted December 21, 2011 Share Posted December 21, 2011 Maybe just more of an example of good customer service than anything else. I've had to use Apple products for 20 years for work and although never a cheap option there's always been exceptional support. Quote Link to comment Share on other sites More sharing options...
phil1975 Posted December 21, 2011 Share Posted December 21, 2011 I agree. Not knocking Apple at all. I've been an Apple convert for over 5 years & would not consider using anything else. Still an expensive exercise for them though - although it looks more like a third party supplier than an Apple mistake. Quote Link to comment Share on other sites More sharing options...
savage Posted December 23, 2011 Share Posted December 23, 2011 Thanks for the original post, that saves me having to buy a Christmas present for the wife as it looks like she's getting a new I-pod now.... Quote Link to comment Share on other sites More sharing options...
Recommended Posts
Join the conversation
You can post now and register later. If you have an account, sign in now to post with your account.