M4ll3t Posted May 28, 2019 Share Posted May 28, 2019 It’s anazing that after visiting aviator PPG IN the star who have a fabulous customer focused attitude that A uk company as PARAJET couldn’t give a damn to those based in the UK!! Quote Link to comment Share on other sites More sharing options...
M4ll3t Posted May 28, 2019 Author Share Posted May 28, 2019 Just now, M4ll3t said: It’s anazing that after visiting aviator PPG IN the star who have a fabulous customer focused attitude that A uk company as PARAJET couldn’t give a damn to those based in the UK!! Piss poor attitude to those in the UK !! Quicker anf cheaper to order spares on the UK then direct to parajet in the UK!!! Quote Link to comment Share on other sites More sharing options...
M4ll3t Posted May 28, 2019 Author Share Posted May 28, 2019 PARAJET... fabulous design TERRIBLE CUDTOMER SUPORT!!.. better service if bought from the US!! I could get a new net and prop faster from then US then ordering from the UK... buy Bulldog or SCOUT!!!. Better customer focus!!!!! Quote Link to comment Share on other sites More sharing options...
Steve Posted May 28, 2019 Share Posted May 28, 2019 After struggling to make sense of the first two of your three post rant, I've always found Parajet to have excellent customer service - and I've been using them since 2010 without issue. 2 Quote Link to comment Share on other sites More sharing options...
andyy Posted May 28, 2019 Share Posted May 28, 2019 Tom pb and co have always been fantastic for me Quote Link to comment Share on other sites More sharing options...
admin (Simon W) Posted May 29, 2019 Share Posted May 29, 2019 I am not sure what has happened in your case, but I can assure you that it is very unusual for Parajet to receive complaints of this nature. I am assuming that you have actually spoken to Tom PB to try and work out the issue? (which I am not sure what is) SW Quote Link to comment Share on other sites More sharing options...
DavidG4 Posted May 29, 2019 Share Posted May 29, 2019 Maybe its just some customers.... Quote Link to comment Share on other sites More sharing options...
kiwi k Posted May 29, 2019 Share Posted May 29, 2019 I could guess at who the OP is but i'm not putting up anyone's name, but i have personally heard of three individual people having had slow responses lately. In one of the instances Clive Mason supplied the spares quicker than the person getting a reply from Parajet,and In another case after a couple of days trying Mako industries replied (i know its same company but don't know product section difference). As British weather permitting pilots its easy to understand the speed we tend to expect to rebuild our flying machines. So as an outsider it does make you wonder if it has got something to do with USA supply and demand currently going on. I was always taught in business don't burn all your bridges so hopefully its just a minor blip and normal service resumes shortly. Quote Link to comment Share on other sites More sharing options...
Flypapuk Posted May 29, 2019 Share Posted May 29, 2019 I'm surprised your having problems, every man and his dog sells parajet, did you not contact your dealer about parts, if you bought it direct then there's your issue, if you bought it 2nd hand just find a local dealer 1 Quote Link to comment Share on other sites More sharing options...
Mark Simpson Posted June 28, 2019 Share Posted June 28, 2019 I have had excellent service from the Parajet guys and massive help at short notice, so sorry you haven't had the same, I know that doesn't help you but defiantly pick up the phone and speak to them direct, hope you get sorted. Quote Link to comment Share on other sites More sharing options...
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