SimonW - the team at Castrol would like to thank you for your comments and assure you (and other contributors to this post) that we do take this issue very seriously. Once we were aware of the problem we took prompt action to recall affected lubricant products across Europe; as we believe that some of this product may be contaminated with water which could result in safety issues around its use as it could potentially lead to engine seizure. Therefore we are contacting all known customers and end-consumers to recall the product. We appreciate your posts on this forum - we would like to let as many customers know as possible, making it clear whether or not their product may be one of those affected.
So just to clarify: The products were sold between 3 September 2012 and 15 April 2013. This product is mainly used in motorcycles and small scooters, but may also have been used in other two stroke engines. If motorcyclists and other potential users have used the contaminated product, they have been advised not to use their equipment until they have completed an oil change. If they haven't used the product from any of the potentially contaminated batches, then they should return it to the retailer and they will be given a replacement or refund. The problem has been traced to our production plant in Italy, where we have taken appropriate steps, and in the meantime retailers have been asked to withdraw the potentially contaminated product from the shelves.
To find a full list of the specific product batch numbers that are affected go to the Castrol Moto website.
