Goods are normally dispatched next working day (working days are Monday to
Friday excluding bank and public holidays). If we are unable to send out
your order for any reason we will contact you by email or telephone as soon
as possible.
Delivery:
We use 1st Class Royal Mail, Royal Mail Special Delivery, and Parcel force.
Please note : All our services require a signature on receipt. Normally,
delivery is 1-3 working days, but may take longer at peak times, as we are
totally dependant on the Post Office and couriers. This means that you if
you order on Monday you would normally receive it by Wednesday (Friday at
the latest). If we are unable to deliver or the delivery will be delayed by
us for any reason, we will notify you by e-mail or telephone as soon as
possible.
Non Delivery:
Any query regarding non-delivery must be notified to us as soon as possible
so that we can make enquiries with our couriers. As a guide if you haven't
received your order within 3-4 days then please contact us.
Returns:
If a product was supplied in error, is incomplete or faulty, please contact
us via the contact page, email us or call 07983 428 453 as soon as possible.
If you are not satisfied with any product you have purchased from us, you
may return the product to us and obtain a refund of the price of the
returned product (excluding the cost of delivery) if you contact us within 7
working days. In this case, products returned must still be new, unused,
unmarked and in the original packaging for a refund of the price of the
product. Any delivery charges paid by us will be deducted from the refund
payment. You should call us for a return number before returning any item to
enable us to process your return as quickly as possible. when you do return
the product, always include daytime contact details.
